Senior Account Manager - Mar-Tech - £45,000
A global customer experience consultancy is hiring a
Senior Account Manager
who has recent experience managing & growing key client relationships coupled with
CRM platform solution understanding
who can engage with cross-function teams & senior stakeholders. Our client is offering a basic salary £45, % bonus (paid quarterly) + 25 days holiday + Health Care + many more to be in Southwark, London two to three times per week.
To be successful, you have experience of CXM / CRM initiatives preferably within a digital marketing, consultancy or agency setting, experience of upselling / cross selling, financial ownership (budgets, reporting, revenue targets) and client facing capabilities.
Core Responsibilities
* Manage and grow
key client relationships
as the main point of contact
* Lead
strategic CXM / CRM initiatives
aligned with client goals
* Identify
upsell, cross-sell, and new business opportunities
* Oversee
end-to-end project delivery
, ensuring on-time and on-budget completion
* Take
financial ownership
of client portfolio (budgets, reporting, revenue targets)
* Mentor junior account team members and support
team collaboration
Ideal Candidate Profile
* Senior Account Management
experience (CXM, CRM, or digital marketing preferred)
* Proven success in
managing and expanding client accounts
* Strong
strategic thinking, project management, and analytical skills
* Excellent
communication and stakeholder management
skills
* Experience with
CRM platforms
and client-focused solutions
* Proactive, self-motivated, with passion for delivering great client experiences
Bonus scheme (profit-based) / Private healthcare / company pension / cycle-to-work scheme / 25 days holiday / bank holidays / holiday buy scheme / Activity rewards programme / smartwatch / Flexible/hybrid working (50% home, 50% office) / Inclusive, dynamic, and collaborative culture