Salary: £28,000 – £30,000 (depending on experience)Location: Poole Contract: Full-time, Permanent, office based
About the RoleWe are seeking a motivated and organised Fleet/Hire Desk Coordinator to join our team. This is a key role within our business, ensuring that equipment hire operations run smoothly. You will be the first point of contact for the internal employees requiring equipment, responsible for managing bookings, coordinating deliveries and collections, and maintaining accurate records through our IT systems.This position offers the opportunity to work in a fast-paced environment where attention to detail,munication skills, and customer focus are essential.
Key Responsibilities
1. Booking Out Equipment: Manage requests, ensuring equipment is allocated correctly and efficiently.
2. Arranging Delivery & Collection: Coordinate logistics with drivers and contractors/employees to guarantee timely delivery and return of equipment.
3. Charging & Invoicing: Process hire charges, generate invoices, and ensure accurate billing in line withpany procedures.
4. Booking In & Checking Returned Equipment: Inspect returned equipment, record condition, and update systems accordingly.
5. Operating the Hire Desk: Act as the central point of contact for hire enquiries, providing excellent customer service.
6. IT Systems Management: Usepany software to record bookings, track equipment, and maintain accurate data.
Skills & Experience Required
7. Previous experience in a hire environment (equipment hire, tool hire, plant hire, car or van hire or similar).
8. Strong organisational skills with the ability to manage multiple tasks simultaneously.
9. Excellentmunication and customer service skills.
10. Attention to detail and accuracy in record-keeping.
11. Ability to work independently and as part of a team.
What We Offer
12. Full training and support to succeed in the role.
13. Opportunities for career progression within a growing business.
14. A supportive team environment with a focus on customer satisfaction.
15. Pension scheme and otherpany benefits.
Ideal CandidateThis role would suit someone with a background in hire desk operations, logistics coordination, or customer service within a hire environment. You’ll be proactive, reliable, and keen to deliver a seamless service to customers while ensuring operational efficiency.