Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.
We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics
Everience operates in the Benelux and internationally and has 16 sites in Europe.
The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting..
Job Description
You will be responsible for the continuous operational integrity of the The Client group’s system infrastructure, including the reservations system.
Field of activity 1: Support level 2 and 3
* Provide level 2 and 3 expertise support to users, in collaboration with the Service Desk team (level 1) and application managers (level 2 and 3).
* Ensure all incidents and requests are properly documented and tracked using the Service Desk reporting tool.
* Participate in the Out of Hours support rota for IT Emergencies and System alerts.
Deliverables :
* Treatment of tickets
* Documentation on new given subjects
* Acceptable SLA respected
Field of activity 2 : Systems Management
* To be responsible for the quality and integrity of systems and data within the deadlines set by the business constraints in accordance with the security rules in force in the Company.
* To participate in the animation and definition of the system resources required by the applications, the consumption of system resources and plan their development in collaboration with suppliers and editors.
* To contribute to the management and maintenance in good operational condition of certain technical sub-domains (messaging, office automation, disk storage, networks, backups, databases etc).
* To be responsible for the reservation system for providing responsive, professional & high quality, 2nd line technical IT support and customer.
* Ensure the associated documentary formalism (technical specifications, operating procedures)
Deliverables :
* Updated BAU and projects documentation
* Optimising current processeses
* SLA on tickets
Field of activity 3 : incident management Missions
* Manage the handling of incidents identified by the various internal players and participate in the investigation of incidents and intervention in the event of an emergency and/or crisis.
Deliverables :
* Documentation to update next an incident in order to progress for next time resolution
Field of activity 4 : Stakeholder relations Missions
* To manage internal or external partners in the context of deployment projects, continuous improvement actions, and skills transfer to the Service Desk as and when required.
Deliverables :
* Become more and more autonomous for solving Systems request
Qualifications
Essential :
* Minimum of 3 years of university level education
* At least 3 years of relevant experience required
* Computer and Server administration education, network
* Autonomous, organized, methodical, rigorous, analytical and good interpersonal skills.
* Good command of written and spoken English language
* Valid Passport / International Travel documents
* Ability to travel between business locations in the UK and France
Desirable :
* Good command of written and spoken French language
* Cyber security knowledge
* Full driving license
Technical skills :
* Proficient in managing various operating systems: Windows 11, Windows 2016/2022 and Linux RedHat
* Proven experience in Microsoft Exchange and Microsoft 365 platform
* Experience with VMware and Citrix Virtual Agents and Desktop
* Experience with cloud technologies (GCP, AWS or Azure)
* Knowledge of the following Infrastructure and tools: SAN (Storage Area Networks), server hardware, PowerShell and Linux shell scripting
* Knowledge of database technologies such as SQL, MySQL, Sybase
* Experience with system monitoring and supervision tools such as Centreon Nagios
* Experience with data backup and disaster recovery solutions, ideally Veeam.
Soft Skills :
* Ability to collaborate with others or work independently
* Good communication skills
* Customer orientated
* Be able to work well under pressure
* Able to work to deadlines
* Good problem solving and analytical skills
* Prioritise tasks while remaining flexible to changing workload
Additional Information
All our positions are open to people with disabilities