Overview
Aftersales Manager / Service Manager - Automotive Sector – Norfolk | £45,000 Basic + OTE £60,000+
Responsibilities
* Oversee the entire Aftersales operation, including the Service and Parts departments
* Deliver exceptional customer service aligned with manufacturer and brand standards
* Drive departmental profitability, cost control, and workshop efficiency
* Lead, coach and develop a high-performing service reception and workshop team
* Monitor and manage customer feedback, resolving issues with professionalism
* Ensure the effective handling of all warranty processes and administration
* Control stock, manage parts returns, and optimise inventory performance
* Implement effective workflow processes to maximise technician productivity
* Liaise with senior management on budgets, forecasts, and KPIs
* Maintain strong compliance across health & safety, quality control, and systems usage
What We're Looking For
* Proven experience in an Aftersales Manager or Service Manager role within the automotive sector
* Strong leadership and people management skills
* Commercial awareness and ability to manage department budgets and targets
* A solid understanding of modern automotive workshop processes
* Customer-centric mindset with the ability to maintain loyalty and retention
* Confident using dealership management systems and manufacturer platforms
What\'s In It For You
* £45,000 basic salary
* Realistic OTE of £60,000+ (with potential for more based on performance)
* A supportive leadership team and collaborative company culture
* Opportunities for continued professional development
* The chance to lead and influence a key function within a respected business
* This is an exciting opportunity for a skilled Aftersales or Service professional who wants to make their mark in a well-established and ambitious automotive company
Please contact Justin Murray at Big Sky Additions for further information
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