Scheme Manager & Relief Scheme Manager - Extra Care/Sheltered Schemes (Retirement Living)
Location: Viscount Court, Windsor – 25 hours + 10 hours Relief in our Sheltered and Extra Care Schemes (7 in total) across Reading, Newbury and Thatcham area. (Mileage paid)
Salary: £25,526 to £26,500 per annum
Type: Permanent, Full time (35 hours per week, 9-5 Mon-Fri)
Driving licence and access to car essential.
DBS Level: Enhanced
This isn’t just a tick-box housing job. As a Scheme Manager and Relief Scheme Manager with A2Dominion, you’re at the heart of where we make the biggest impact – in people’s homes and communities.
Our schemes support older and vulnerable residents to live independently with dignity, and you’ll make that happen by keeping the service safe, connected, and genuinely welcoming. You're the familiar face people trust – the one who notices when something’s off, listens without judgment, and keeps everything ticking along behind the scenes with quiet confidence.
It’s about creating spaces that feel like home, building relationships that matter, and doing it all with warmth, empathy, and a no-nonsense approach
Key Responsibilities
* Health & Safety and Fire Checks - Be accountable for Health & Safety and Fire safety checks including comprehensive and clearly auditable records. Effective liaison between internal departments as necessary.
* Safeguarding - You’ll know what to look for and take swift, appropriate action when needed, and you will be responsible for regularly monitoring and reporting on the general safety and wellbeing of customers, including signposting, and referring customers to support services’ where appropriate.
* Partnership Working - Liaising with care providers, GPs, social services, families – keeping it all joined up.
* Being the ‘go-to’ – You’ll be the first port of call for residents, families, and professionals alike.
* Effective management of the building and estate to ensure effective health and safety management, security and cleanliness of the site. This will include things such as reporting repairs, undertaking fire alarms, conducting pull cord checks and effective recording of this.
* Effectively manage the termination of tenancies and associated liaison with the voids, lettings team and contractors.
* Responsible for customer engagement and consultation, facilitate customers’ aspirations for social and wellbeing activities, proactively engaging with care, statutory, and voluntary agencies, ensuring the service and site is accessible to all.
* To manage low level ASB cases in accordance with policies and procedures working with the Housing team and provide clear guidance to customers reporting ASB.
* Assist customers to claim Housing Benefit and other welfare benefits, to ensure rent arrears are reduced and rent is paid regularly and on time.
* Supporting colleagues and managing cover at Extra Care Schemes.
* Working in collaboration with third party onsite care providers.
* KPI’s – Completing KPI’s returns as outlined in Support Contract set by Local Authority.
More About You
* Intermediate MS Office skills and willingness to learn new systems
* Experience in a customer-facing role within care and/or support
* Proven experience of working with vulnerable people and community groups
* Confidence with health and safety basics
* Sound working knowledge of safeguarding legislation and best practice frameworks.
Desirable:
* Level 3 in Housing or Supported Housing
* Health & Safety qualification
* Knowledge of welfare benefits like Housing Benefit or UC
About us
At A2Dominion, we’re more than a housing provider. We’re a not-for-profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We’re a G15 housing association with a strong social purpose.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include
* 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
* Up to 8% contributory pension
* Flexible working
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria.
Reasonable adjustments are available throughout the process - just contact our Resourcing Team
We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Becci Zapala.
The role closes on Friday 10 October 2025. We reserve the right to close early upon appointment of the right candidate