An IT support company based in requires a Smart Technology Support Apprentice to join their talented team. As an Apprentice, you’ll gain hands-on experience supporting and installing cutting-edge smart systems. You’ll learn how to set up, maintain, and troubleshoot connected technologies, from smart networks and devices to integrated automation systems while building strong customer service and problem-solving skills. KEY DUTIES – Assist in the installation, configuration, and maintenance of smart devices and systems, including IoT sensors, tablets, hubs, and networking equipment. Respond to support requests and help resolve technical issues, escalating complex cases to senior engineers when required. Support customers with software updates, connectivity, and system integrations (e.g., smart security, energy management, or home/office automation platforms). Help maintain accurate records of smart technology assets and documentation on-site. Learn from experienced engineers and complete relevant technical training and certification programmes. CANDIDATE REQUIREMENTS Independent skills Team work skills Organisational skills Good written and oral communication skills Self-Motivated Meets the eligibility below ELIGIBILITY Living in the North East area of England (County Durham, Gateshead, Newcastle, North Tyneside, Northumberland, South Tyneside, and Sunderland) Employed, self-employed, career changers, returners to work or unemployed within the last 12 months. Have the right to live and work in the UK. Have access to a reliable internet connection with a PC/ Laptop. Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.