Our client has over 50 years of industry expertise and a strong presence across the UK and Europe. They now require an enthusiastic internal account manager/sales support assistant to join their Head Office team — someone who thrives in a fast-paced environment, enjoys delivering exceptional customer service, and is eager to develop a successful career within the growing business. This role is vacant due to internal progression and this role is fully office based.
The Role
You’ll play a key role in supporting customers and driving sales performance. Your responsibilities will include:
* Handling customer enquiries by phone, providing accurate product and pricing information
* Maximising sales opportunities through internal branch interaction and providing quotes
* Processing purchase orders, managing back orders, and dealing with product returns
* Coordinating collections and credit notes for returned goods
* Liaising with suppliers and manufacturers for product and delivery updates
* Managing a varied workload with efficiency and professionalism
* Delivering excellent customer service in a busy and dynamic environment
About You
We’re looking for someone who is proactive, reliable, and eager to learn. You’ll ideally bring:
* Strong customer service or sales experience
* Solid computer literacy, including Microsoft Office skills
* Excellent communication skills, both written and verbal
* Strong organisational skills and attention to detail
* A self-motivated attitude and the ability to work both independently and as part of a team
* Experience in an office or wholesale environment (advantageous)
In Return you will receive
* £26K - £29K basic salary
* 25 days’ annual leave (plus Bank Holidays)
* Performance-based bonus scheme
* Comprehensive initial training and ongoing professional development
* Genuine opportunities for career progression within a growing business
Hours of work are: Monday – Friday, 8:00am to 5:30pm