Overview
Join to apply for the Operations Manager role at Macro.
2 days ago Be among the first 25 applicants.
Get AI-powered advice on this job and more exclusive features.
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact. Join our team to contribute to an organisation that prioritises innovation and technology, where you will benefit from a supportive and people-focused culture.
Location
Location: United Kingdom, Reigate
Working Location Category
Onsite
About The Role
This role is responsible for managing the day-to-day delivery of facilities management services including cleaning, M&E, security, and front of house (where applicable) to our client. The goal is to ensure that the highest standards of customer service and quality are consistently maintained, while delivering value for money.
You will oversee the timely delivery of routine maintenance and services to the allocated directorate, manage service partner performance to ensure SLA compliance, act as a point of escalation for issues, and serve as the key contact for communication with the Senior Operations Manager. The allocated directorate includes Community Hubs, the client’s main Hubs (Offices), and Corporate Sites. Although this is an agile position, attendance at the main office is required three times per week. You will build strong relationships with stakeholders and colleagues across the business, taking ownership for the service delivery to the Client.
Your Responsibilities Will Include
* Manage the Facilities Team across core Client hub locations, ensuring high performance and exceptional business support to all internal and external stakeholders.
* Provide effective and professional guidance to the team, including setting task deadlines, monitoring performance, and conducting appraisal.
* Oversee the day-to-day delivery of facilities soft and hard FM services via designated suppliers, ensuring high standards at Corporate and Community Hubs.
* Implement processes aligned with Macro’s purpose, values, and best practices, in accordance with company policies and procedures.
* Deliver results through strong people and performance management skills, evaluate options, develop solutions, and make effective decisions.
* Demonstrate strong communication and influencing skills.
* Bring experience from an outsourced FM provider environment.
* Operate within approved budget and recommend potential cost savings.
* Deliver small-scale projects on behalf of the client.
* Keeps abreast of developments in the FM market and demonstrate a commitment to professional development.
* Lead customer care initiatives and support service teams to ensure high levels of client satisfaction.
* Drive continuous improvement across service lines to add value and control costs.
* Support the Senior Leadership Team in achieving strategic targets and goals.
* Participate in the Duty Manager rota, provide call-out support if required, including weekend site attendance and presence at client site the following Monday.
* Conduct regular inspections of records to ensure statutory work is completed in line with service contracts and national legislation.
* Collaborate with the Macro team across the client’s portfolio to maintain high standards and share best practices.
* Manage day-to-day HSSE responsibilities including training database, DSEs, risk assessments, ergonomic evaluations, training for fire wardens and first aiders, return-to-work and pregnancy assessments, intranet updates, wellbeing campaigns, and site signage.
* Conduct site visits to inspect, supervise, or audit supplier work; identify compliance gaps and recommend improvements.
* Monitor weekly building audits and log associated work orders for resolution; deliver administrative and customer services to support existing systems and processes to agreed standards.
* Maintain high standards of health, safety, and welfare at work, and take reasonable care for the safety of self and others; comply with safeguarding policies as appropriate.
* Promote a Safety-First culture where safety is openly discussed and ensure QHSE responsibilities are met by following Macro systems and processes.
About You
The ideal candidate will have:
* Previous facilities management experience within a corporate FM environment across multiple properties – ideally IWFM Level 3.
* NEEBOSH or IOSH certification in health and safety, along with a relevant professional qualification and knowledge of health and safety management.
* Proficiency in MS Word, Excel, and PowerPoint.
* Experience overseeing security systems and services across a large portfolio.
* The ability to build lasting client relationships and lead strong, motivated teams.
* A proactive attitude toward career growth and a genuine interest in the opportunities Macro has to offer.
Personal Attributes
* Able to win the trust and respect of the clients through exceptional job performance.
* Strong leadership, with a focus on training, mentoring, and developing team members.
* Analytical and problem-solving skills, with attention to detail and the capacity to multi-task and prioritize effectively.
* Flexibility and adaptability to changing working environments.
* Excellent communications skills.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity. Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Facilities Services
Note: This listing includes unrelated job postings and generic notes that are not necessary for the role description; please focus on the sections above for the Operations Manager position.
#J-18808-Ljbffr