Overview
Security Manager - Operations at National Galleries of Scotland
About the role
We’re looking for a proactive and experienced Security Operations Manager to join us. You’ll play a vital role in maintaining the safety and security of our staff, visitors, and contractors. Working in alignment with our strategic objectives, high standards, and legal requirements, you will help deliver an exceptional visitor experience at our galleries in Edinburgh. This role requires substantial, proven experience managing teams in a Visitor Attraction, Retail, or Security environment.
You must be able to step in with confidence and be energised by the opportunity to motivate and inspire a team. You’ll have excellent communication and organisational skills. You will manage six Security Supervisors who along with 55 Security Attendants provide 24-hour security cover for our galleries.
You will have knowledge of Security systems, practices and confident to provide advice and guidance to colleagues and the wider management teams. It’s a busy and varied role and gives the opportunity to work with some fantastic people both internally and externally.
The difference you’ll make
Working across all our galleries you’ll be responsible for the operational delivery of security for the Galleries, supporting the wider Security and Visitor Engagement team in delivering an exceptional visitor experience, always looking for continuous improvement.
You will be a visible and active leader able to anticipate Security needs and meet them through ensuring the team are highly motivated and confident in their roles.
Who we are looking for
To succeed in this role, you’ll need the following knowledge, skills, and experience:
* Experience of successfully managing teams within a Visitor Attraction, Retail and/or Security organisation.
* Experience of managing performance, with outstanding people leadership and management skills
* A creative and pragmatic approach to problem solving, strong organisational skills
* Ability to prioritise, co-ordinate and delegate tasks to meet workload and deadlines
* Excellent communicator with outstanding interpersonal and written skills and the ability to stay calm under pressure
* Experience of working with Security Systems and conflict resolution and understanding of relevant legislation
* High degree of IT skills, proficient in MS Office
Responsibilities and requirements
* Lead and manage a team of six Security Supervisors and 55 Security Attendants providing 24-hour cover
* Oversee security operations across all galleries, ensuring safety, service, and visitor experience standards
* Provide advice and guidance on security practices to colleagues and management
* Collaborate with Security and Visitor Engagement teams to continuously improve security delivery
Closing date for completed applications is 12 noon on Monday, 08 September 2025.
Employment details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: General Business and Management
* Industries: Museums, Historical Sites, and Zoos; Non-profit Organizations; Civic and Social Organizations
Click Apply for more information.
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