This post is also offered as a secondment opportunity to permanent employees of the Council. Before applying you should seek approval to be released from your current position. Full advert An exciting opportunity has arisen within the Information Advice and Assistance Team for a motivated individual with strong organisational skills and the capability to perform all the functions of the post to comply with legislation and within the policies, aims and guidelines. The successful candidate will act appropriately upon receiving referrals, including reviewing case notes, other relevant material and liaising with other professional agencies to gather information as advised by the Team Manager before making contact with professionals or members of the public. You will provide accurate information on available options in response to initial enquiries and where necessary arrange for more specialist information to be made available to enquirers. You will have the ability to remain calm and task focussed whilst working under pressure. You will be able to work with a range of media options, prioritise workload and work on your own initiative. You will be experienced in dealing with the public and empathise with people who may be experiencing stress or anxiety within their life circumstances. Essential requirements for this role include 3 x GCSE or equivalent, Grade A–C, including English, an NVQ Level 2 or equivalent in a relevant subject, experience of dealing with the public in a customer care setting, and a knowledge and understanding of the range of issues that can affect families, children and young people. Job Summary Contributing to the efficient operation of the Duty and Referral process for the Information Advice and Assistance (IAA) Team in children’s services in response to enquiries received. To provide an effective service for the management and processing of referrals received from citizens and other agencies. To ensure there is a prompt and appropriate response to contacts in line with the statutory procedures and timescales. This post is exempt from the Rehabilitation of Offenders Act 1974. A comprehensive pre-employment screening process will be undertaken which will include an Enhanced Disclosure For information on the re-employment and re-engagement of former employees please refer to the Council’s Pay Policy. About us At Blaenau Gwent, we are passionate about the work we do and the impact we have. We empower our staff to make meaningful changes and take action to enhance our services. For further information please click here. Want to ask us a question? For further information or if you would like to have an information discussion, please contact stacey.smith@blaenau-gwent.gov.uk Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .