Client Growth Relationship Manager page is loaded## Client Growth Relationship Managerlocations: Basildon: Leeds Wellington Placetime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 17, 2025 (16 days left to apply)job requisition id: 145848**End Date**Sunday 16 November 2025**Salary Range**£51,777 - £57,530**Flexible Working Options**Flexibility in when hours are worked, Hybrid Working, Job Share**Job Description Summary**.**Job Description****JOB TITLE**: Client Growth Relationship Manager**SALARY:** £51,777 to £57,530**LOCATION**: Basildon or Leeds**HOURS**: Full time**WORKING PATTERN**: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.**About the Role**We're looking for a dynamic Client Growth Relationship Manager to join our Basildon and Leeds offices. As a key member of Cardnet’s Growth Team, you'll play a pivotal role in providing tailored customer solutions and supporting clients in achieving their business goals.Our Client Relationship Managers proactively call existing merchants from their own portfolio set and provide ad-hoc support to the Client Growth Associates with inbound customer calls - for example, those that require a review of existing rates or are attempting to close their account. They then position a new contract and enhance solutions. The quality of the conversations will be elevated and broadened to include demonstrating a strong understanding of customer needs and difficulties, and thus the ability to respond to this; and position both price and wider solution offerings to help drive dedication and build broader sustainable relationships.In addition, you'll be required to analyse data and customer insight to better understand and deploy strategies in respect of customer trigger points. This will include, but is not limited to, early client attrition (Welcome strategy), dynamic pricing, anniversary moments of truth, attrition linked to terminal contract renewal, and analysing relationships to address meeting more customer needs. You'll need to use the data to help understand why customers attrite and work with colleagues across the business to help devise and deliver winning strategies based on data insight, deploying new strategies in a test and learn environment.**What you’ll be doing*** Proactive contact with your own portfolio of existing customers and review their accounts to retain business for future growth.* Understanding and identifying customer needs, considering risks in order to recommend and present appropriate solutions.* Explain and present factual information to customers in a structured, clear, confident, and concise way.* Introduce solutions, where appropriate, through third-party companies, which are of mutual benefit to all parties to retain business.* Identify cross-sale opportunities on behalf of other areas of the Group to maximise revenues.* Deliver agreed repeatable and non-repeatable income revenue targets, generating income from additional terminal sales/upgrades, and selling new products to existing customers.* Make sound commercial judgements in order to fully maximise opportunities and retain the client base/back book.* Completion of online processes, via automated boarding tools, and all associated paperwork in an accurate, timely manner, ensuring customer service and meeting customer needs is of the highest standard at all times.**Why Lloyds Banking Group**We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.**What you’ll need:*** Experience of working in a sales/financial services environment where financial objectives have been set.* Evidence of objection handling in regards to price and product and overcoming these objections.* Good working knowledge of Word, Excel, and Outlook essential* Excellent written and verbal communication skills, particularly possessing a professional telephone manner.* Ability to meet targets and multitask.**About Working For Us**Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.**We also offer a wide-ranging benefits package, which includes:*** A generous pension contribution of up to 15%* An annual performance-related bonus* Share schemes including free shares* Benefits you can adapt to your lifestyle, such as discounted shopping* 28 days’ holiday, with bank holidays on top* A range of wellbeing initiatives and generous parental leave policies**Apply today and find out more.****At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.****We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.****We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.**With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
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