Job Description
Electrical Field Service Engineer
Job Posting Details:
Job Description: This role is responsible for providing maintenance and repair of client equipment on client maintained assets, including the most complex fault finding, ensuring devices are returned to full service and maintained to the highest possible standard while achieving relevant contractual SLAs.
Be the go-to SME Technician to attend to faults following customer escalation or faults identified during the Repeat failure process and provide written reports to Service Management.
This position offers the opportunity to work at the cutting edge of technology within the transportation sector.
Shifts: 5 night shift role, Sunday - Thursday
Essential Job Duties and Responsibilities:
Carry out fixed wiring testing in accordance with NICEIC guidelines
Complete Electrical Installation Condition Reports
Complete Minor Works Certificates
Deputise for and carry out all aspects of the Field Services Team Leader role.
Provide guidance, support, and mentoring to the Field Service Technician to aid in personal and professional development and provide comprehensive written and verbal feedback.
Assist in providing both classroom and field-based training.
Respond to and repair device faults promptly and follow defined maintenance procedures to maximise device reliability and availability.
Use of company-issued netbook to provide commissioning of network assets.
Bring around fault resolution on the most complex of faults.
Carry out the Minimum Call Procedure (MCP) during any work on maintained assets.
Provide detailed, comprehensive written fault analysis to service management following investigative call attendance.
Assist in the preparation, installation, commissioning, and delivery of asset upgrades and project completion.
Ensure personal administration is completed promptly, for example, timesheets and vehicle checks.
Provide support to the Maintenance Team Leaders and Field Services Managers.
Ensure all relevant working practices comply with statutory health and safety policies and external customer requirements.
Attend and proactively participate in the Maintenance Team meetings.
Assist with stock takes when requested.
Minimum Job Requirements:
Skills knowledge and experience:
Essential:
C&G 2391/2392 Inspection and Testing qualified.
BS7671 - 18th Edition qualified.
HNC Electronics, equivalent or above
Qualified Electrician/Electrical level 3 qualification to ONC or BTEC in Electronic Engineering or Telecommunications Engineering or an equivalent qualification.
HND, C&G, or recognised qualification in Electronic or Mechanical engineering
Able to problem-solve and critically assess the root cause of failures.
Competent in the use of Microsoft Office packages with Intermediate Excel abilities.
Able to write Field Service Bulletins and Work Instructions
Network systems working knowledge.
Basic fiber optic experience
Benefits
Night shift allowance
Fully maintained Company van
Full quality toolkit and PPE provided
Overtime availability
Technician-level career path
Annual performance and merit review
Nectar rewards program
Fully expensed position
Home start
Scottish Widows pension scheme
Company provided Medicash medical cover
Full technical training and mentoring programme
Paid sick leave
33 days annual leave