DataCareers Royal Leamington Spa, England, United Kingdom
Get AI-powered advice on this job and more exclusive features.
This range is provided by DataCareers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Role: Administration Team Leader (Professional Services)
Location: Leamington Spa (on-site 5 days per week with potential to work one day from home after probation)
Key skills: Team Lead / Management, KPI performance reviews, 1-2-1's, preparing performance reports for management
Our client is a highly regards professional services business in Leamington Spa. They have an excellent work environment / culture and are seeking an efficient and collaborative Administration Team Leader to lead a small team of Administrators processing a high volume of administration and customer communications in a busy financial services setting.
Responsibilities
* Recruiting, inducting, leading and managing a busy administration team to ensure the highest levels of performance always.
* Manage the achievement of individual staff members, team and overall department SLA's and targets providing on the job feedback, technical and customer support.
* To ensure that all aspects of regulatory compliance are adhered to and excellence in both customer and client service is consistently achieved
* To ensure that the team operates within all set KPI's, and any breaches are identified and reported to senior management.
* Develop, implement and run departmental and team incentives which drive performance and morale where applicable.
* Presentation of management communications to team members
* Handle escalated calls / manager calls where necessary and therefore dealing directly with the customer and their circumstances
* Interviewing and training new members of the team
Person profile
* 2+ years' experience in a Team Leader role within a call centre type environment, responsible for performance reviews, 121's, team recruitment, team management and team performance.
* Excellent attention to detail
* Strong verbal, written and numerical communication skills.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Administrative
Industries
* Professional Services
Referrals increase your chances of interviewing at DataCareers by 2x
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr