The ability to speak Welsh is essential for this post.
Working as part of a team in a busy appointments call centre, booking a range of outpatient clinic appointments and theatre procedures.
Main duties of the job
A fabulous opportunity has become available to join the patient booking department based in Wrexham Maelor Hospital. We are looking for a hard working individuals to join our team. The role is based in a busy call centre environment and the successful applicants will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
English and/or Welsh speakers are equally welcome to apply.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualification
* Good standard of education GCSE Maths English A - C
* NVQ 3 or equivalent or knowledge or experience working in a busy office environment
* I.T knowledge Microsoft packages
* Understanding of Medical terminology/ NHS experience
* Experience of working with NHS systems
Skills
* Experience of working in an Acute hospital/GP practice or Call centre environment
* Experience of working with general public
* Ability to Speak Welsh
* Experience of working with NHS systems
* Competent in use of Microsoft office
Experience
* Ability to work as part of a team
* Previous waiting list management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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