Salary: £37,500 - 67,500 per year Requirements: Proven experience in an IT support or IT Technician role. Strong knowledge of Windows operating systems, Microsoft 365, and common business applications. Hands-on experience with hardware troubleshooting, including desktops, laptops, and peripherals. Ability to explain technical concepts to non-technical staff. Excellent verbal and written communication skills. Ability to prioritise workload and manage multiple support requests effectively. CompTIA A / ITIL Foundation or similar certification (preferred). Experience with networking fundamentals, including TCP/IP, DNS, and DHCP (preferred). Familiarity with cloud platforms such as Azure or AWS (preferred). Evidence of continuing professional development (preferred). Responsibilities: Provide first and second line IT support to end users, diagnosing and resolving hardware, software, and network issues in a timely manner. Set up, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment. Manage user accounts, permissions, and access rights within Active Directory and other systems. Perform routine maintenance tasks, including system updates, patching, backups, and antivirus management. Maintain accurate records of IT assets, support tickets, and documentation of procedures and solutions. Technologies: AWS Active Directory Azure Cloud Hardware Support ITIL Microsoft 365 Mobile Network TCP/IP Windows Office 365 DevOps More: We are H Tempest Ltd, the nations largest school photography company with over 500 employees, based in St Ives, Cornwall. Our team plays a vital role in capturing moments across playgroups, nurseries, schools, and even universities and corporate events. Were committed to making H Tempest the best in the business and a fantastic place to work, continuously investing in our most important asset—our staff. We invite you to join our team as an IT Technician, where youll support a collaborative environment and ensure our technology operates seamlessly. last updated 9 week of 2026