Social network you want to login/join with:
1. Responding to user enquiries and providing timely solutions
2. Documenting incidents and resolutions accurately
3. Prioritising and managing multiple service requests
4. Maintaining a high level of customer service and building strong relationships with users
5. Staying updated with new technologies and processes
What we'd like to see on your CV
1. Proficiency with ITSM tools and software
2. Good knowledge of troubleshooting Microsoft applications across multiple operating systems
3. Ability to work under pressure and manage stress
4. Good problem-solving abilities
5. Excellent communication and interpersonal skills
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include:
• 22 days annual leave (plus bank holidays)
• Generous pension scheme
• BT Share Plan
• Discounted BT products including TV, Broadband and Mobile
• Flexible working arrangements
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all sizes, from big household names and government departments, to sole traders and start-ups. It’s not just about technology, but how it helps build stronger, smarter, more secure businesses. We value diversity and inclusion, and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates differences, fosters innovation, and offers opportunities to excel. With millions of businesses relying on us daily, joining BT means being part of a diverse, multi-skilled team making a significant societal impact.
A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or have other flexible working arrangements, please still get in touch. We also offer reasonable adjustments for the selection process if needed, so do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT? Studies show women, disabled individuals, LGBTQ+, neurodiverse, or from ethnic minority backgrounds are less likely to apply unless they meet every qualification. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, please apply anyway — you might be the right candidate for this or other roles in our wider team.
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