We are seeking an Executive Assistant & Office Manager to provide high-level administrative support to the executive team while ensuring the smooth and efficient day-to-day running of the office. This role combines proactive executive support with responsibility for office operations, facilities, and administrative processes. Acting as a central point of contact, the EA & Office Manager enables senior leaders to focus on strategic priorities while maintaining an organised, professional, and productive workplace environment.
Duties & Responsibilities:
EA Duties:
* Proactively manage and coordinate activity on behalf of the Directors across multiple sites, ensuring they are well prepared.
* Provide full email management support to Directors, handling correspondence efficiency and with discretion.
* Deliver meticulous diary management, including scheduling internal and external meetings, appraisals, 1-2-1's and client appointments.
* Organise and prepare meetings, including agendas, facilities, catering, accommodation, note taking and tracking actions.
* Manage travel arrangements, itineraries and accommodation for Directors, including processing expenses and billing.
* Manage expenses on behalf of the Directors, ensuring all submissions are accurate, up to date, and properly approved in line with company policy.
* Act as a key gate liaison and gate keeper, prioritising schedules and communications to maximise Director's time.
* Work closely with the Executive Team, Senior Management Teams, and stakeholders, acting as a trusted representative of the Directors internally and externally.
* Prepare professional written communications and documents, ensuring accuracy, confidentiality and a high standard of representation.
* Support company wide events including staff socials, celebrations and corporate functions.
* Full responsibility of the Manchester United Hospitality box, including bookings and ticket administration.
Office Manager Duties:
* Oversee day-to-day office operations, ensuring a safe, efficient and well organised working environment.
* Manage facilities and suppliers including contracts, office equipment, maintenance and services.
* Administer company insurance policies, renewals and compliance related documentation.
* Monitor and order office supplies and employee uniform ensuring cost efficiency and stock availability across sites.
* Support the HR department with onboarding and offboarding processes, including setting up workstations, IT access and that new employees are well equipped.
* Act as the central point of contact for all office queries, fostering a positive and professional office culture
Key behaviours
* Professional, approachable, and trustworthy, demonstrating discretion with confidential information.
* Proactive and self-motivated, and able use initiative to identify opportunities to improve processes for Directors and the wider team.
* Adaptable and resilient, able to perform effectively in a fast-paced, changing environment.
* Strong attention to detail, delivering accurate work consistently.
* Excellent interpersonal skills, building positive relationships with colleagues, clients, and suppliers.
* Pragmatic and solution-focused, with the ability to make confident decisions when required.
* Diplomatic and credible, representing the Directors and company with professionalism internally and externally.
* Ability to foster and maintain a positive, collaborative office culture.
Knowledge, skills and experience
* Exceptional organisational and time management skills, able to prioritise multiple tasks and deadlines.
* Excellent written and verbal communication skills, including drafting professional correspondence.
* Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and able to learn new software quickly.
* Strong problem solving and decision making capabilities.
* Proven experience planning and coordinating meetings, travel and events.
* 3-5 years experience in a PA/EA/ Office Manager or equivalent role.
* Familiarity with office management practices, facilities management and supplier management.
* Awareness of company policies and health and safety requirements.