Overview
Customer Delivery Driver - Ashford Crooksfoot Extra. This role involves delivering to customers, providing great service with a smile, and working as part of Tesco's delivery team.
Responsibilities
* Delivering your part of our customer shopping trip by ensuring the van and trays are clean and tidy.
* Keeping the back yard clean, tidy, and free of rubbish; picking up litter as needed.
* Washing trays as part of the tray wash process.
* Loading the van as required and checking the van for roadworthiness.
* Talking to customers about changes to orders (short code items, substitutions) and offering refunds where appropriate.
* Taking care of products/deliveries as if they were your own and delivering within the customer's time slot.
* Explaining substitutions and assuring customers they will not be charged extra.
* Calling customers before arriving if early and contacting the store/centre if running 30 minutes or more late.
Requirements
* A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
* Build relationships with colleagues to foster team spirit and deliver excellent customer service.
* Be warm and welcoming in interactions with customers and colleagues; understand customer needs and express gratitude.
* Be adaptable to changing customer needs and embrace changes within the store.
* Be energetic and driven to deliver beyond expectations and balance work with personal life.
* Share ideas with management and colleagues on store improvement.
Pay and Hours
Pay starts from £13.35 per hour and increases to £14.56 for stores inside the M25. Additional payments may apply depending on location. New colleagues are offered a minimum of 16 guaranteed hours per week, with options to work fewer hours (minimum 12) if desired.
Availability
Availability windows are published; contracted hours are scheduled within these times with 3 weeks’ notice of shifts. Flexibility is supported if available times do not match exactly the advertised windows.
Benefits
* Holiday entitlement: starting at 20 days plus a personal day rising to 22 days after 12 months, plus bank holidays.
* Flexible working from day one.
* Colleague discounts (Clubcard) and other benefits; wellbeing resources; life cover and pension with matching contributions.
* Uniform provided and inclusive colleague networks support.
* Access to discounts, shares, cycle to work schemes, and more.
About Us
Tesco aims to be every customer’s favourite way to shop, with a core purpose of Serving customers, communities and the planet a little better every day. Tesco supports flexible working and is committed to inclusive recruitment. For more information about Tesco, visit www.tescoplc.com.
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