Responsibilities
* Handle the day-to-day administration of accounts, ensuring accurate records, pricing, and promotional details are maintained.
* Support the team administratively with projects, including issuing of samples, ensuring communication of deadlines and thorough communications between customers and the team.
* Prepare customer documentation, contracts, and presentations to a high standard.
* Maintain systems and databases with up-to-date product, pricing, and promotional information.
* Act as a friendly, professional point of contact for customer queries, ensuring timely responses and effective resolution of issues.
* Build positive working relationships with customer contacts and internal teams to deliver an excellent service experience.
* Assist with organising and following up on customer meetings, including ownership of meeting notes and action tracking.
* Support the development and execution of account plans to drive sales and service levels.
* Monitor and report on stock levels, forecasts, and promotional performance to help avoid service issues.
* Track competitor activity and market trends to support proactive customer solutions.
* Work closely with supply chain, finance, and marketing to ensure smooth delivery of customer initiatives and on-time order fulfilment.
* Coordinate with internal departments to address any service concerns quickly and professionally.
* Be the main point of contact for customer service management, including determining current levels of satisfaction by conducting surveys/data analysis, publishing results and working with the team to facilitate improvements to follow-up surveys.
* To take responsibility for health, safety, and welfare of yourself; actively follow the Company's Health and Safety Policy, procedures, and safe systems of work.
* Actively follow the Company's Environmental Policy and procedures and play your part in the achievement of environmental initiatives.
* Be responsible for your quality of work and ensure that any quality checks required are carried out; seek support as necessary.
* To observe and continually promote equal opportunities and diversity.
* To undertake all reasonable training activity designed to support you in your role.
* To gain an understanding of the company's products.
* To note, understand and comply with the Company policies and procedures. These documents will be available on People HR and available to sign independently.
* To undertake any such other reasonable duties within your skillset as may from time to time be required by your manager.
* Excellent communication and customer service skills, with a confident and approachable manner.
* Strong administrative abilities and high attention to detail.
* Proficiency in Microsoft Office, especially Excel for data management and PowerPoint for presentations.
* Organised, proactive, and able to prioritise multiple tasks.
* Analytical mindset with a basic understanding of commercial metrics.
* Previous experience in an administrative, customer service, or FMCG/commercial role is desirable.
* Keeps the customer experience at the core of all decisions - Customer First.
* Shows a desire to learn, improve, and take on feedback - Be the Best.
* Collaborates effectively with colleagues and teams - Stronger Together.
* Takes initiative and follows through on tasks - Make It Happen.
* Supports the company's sustainability and ethical standards - Socially Responsible.
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