Job Title: Repairs & Maintenance Supervisor
Location: Norwich
Contract: Permanent
Salary: £41,000 per annum PAYE
About the Role
We are seeking an experienced Repairs & Maintenance Supervisor to join our social housing team in Norwich. You will be responsible for supervising day-to-day responsive repairs and maintenance activities, ensuring works are completed safely, on time, within budget, and to a high standard.
This role is key to delivering an effective, customer-focused repairs service that meets regulatory requirements and improves the quality of homes for our residents.
Key Responsibilities
Supervise in-house operatives and/or contractors delivering responsive repairs, voids, and planned maintenance
Allocate and manage daily workloads to ensure service targets and KPIs are met
Carry out pre- and post-inspections of repair works to ensure quality, safety, and value for money
Ensure compliance with health & safety legislation, risk assessments, and method statements
Monitor materials, stock usage, and costs to control budgets effectively
Act as an escalation point for complex repairs, complaints, and resident issues
Liaise with residents, housing officers, contractors, and other stakeholders to coordinate works
Ensure repairs are delivered in line with statutory requirements, including gas safety, electrical safety, and building regulations
Maintain accurate records using housing management and repairs systems
Support operatives with training, performance management, and continuous improvement
About You
Proven experience supervising repairs and maintenance services, ideally within social housing or property maintenance
Strong technical knowledge of building maintenance and responsive repairs
Sound understanding of health & safety, CDM regulations, and compliance requirements
Excellent organisational and problem-solving skills
Ability to lead, motivate, and manage trade teams or contractors
Good IT skills and experience using repairs or asset management systems
Application Process: If you would like more information on this position of a Repairs & Maintenance Supervisor, or any other vacancy, please email your current CV through and Charlotte will be in contact with you