The main function of the Deputy Restaurant Manager is to oversee staff, ensure that the business operation runs smoothly and handle escalated customer queries and grievances. In addition, you will perform the duties and responsibilities for the Restaurant Manager in their absence.
Responsibilities
* Organising team schedules, handling staff issues and sick leave
* Evaluating employee performance and providing training and guidance as needed
* Managing various department‑specific initiatives and ensuring that these are completed within the scope, time and budget
* Filling in for absent employees and assisting teams as needed to successfully complete projects
* Ensuring that employees follow company policies, as well as health and safety regulations
* Ensuring a high and consistent standard of customer service
* Business compliance in accordance with Health and safety and food safety laws and regulations
Qualifications
* Good IT skills – Excel and Word
* Social media – Facebook
* Proven capabilities for running a successful restaurant/kitchen and promoting excellent customer service
* Enthusiastic and proactive, with a passion for creating excellent food and good organisational skills
* Previous experience working in a busy hospitality venue
* Thorough understanding of allergens and food safety
* Excellent communication skills and ability to work as part of a team
* Strong IT and communication skills
* Flexibility in terms of days and hours worked to meet business demands
* Solid leadership qualities with an ability to engage with a large team to drive service and standards
* Knowledge of HACCP
* Professionalism and reliability
* Remains calm under pressure
* Good time management
* Level 2 basic food hygiene
* Must be friendly and confident for this customer‑facing role
* No evening work, split shifts or unsociable hours, year‑round business
Benefits
Security of working in a well‑established expanding family business & the associated benefits. Rate of pay negotiable, dependent upon skills and experience. 50% meal discount at any BGC restaurant & 20% discount at any BGC store, additionally discount rates available for Woodthorpe Leisure Park.
#J-18808-Ljbffr