Role description: As an Implementation Support Specialist, you will support the implementation team whilst they are overseeing and co-ordinating product implementations for new customers. Building customised software and hardware systems for customers Building and formatting document templates Configuration of system to customers requirements Thorough data validation checks of imported data Resolving appropriate support tickets for customers (implementation related) Key Accountabilities: Maintaining strong communication channels and building trusted relationships with clients and internal teams Support sales efforts on new client projects through solution demonstration Through the understanding of our product suite, work with the project team and other stakeholders to produce proposed solutions for process improvement Helping to evolve the product based on customer feedback Ensuring calendars and project tracking systems are accurately and regularly updated Using the ticketing system to manage work and support customers Troubleshooting application issues Working to required deadlines This is not exhaustive list and is subject to change to meet the business and your training requirements Required skills and experience: Strong communication skills both written and verbal with the ability to liaise with senior stakeholders A good understanding of Cloud solutions Good technical knowledge of hardware and operating systems Strong teamworking skills MS Office competence (Word, Powerpoint, Excel, Outlook, Teams) Required behaviours and attributes: Able to manage own and teams time effectively & set priorities. Credible and able to quickly build trusted relationships both internally and externally Adaptable to varying clients standard operating procedures. Able to manage both personal workload and departmental workloads. Well organised, calm under pressure Eye for detail and proven ability to identify and resolve problems. Self-motivated, proactive, and enthusiastic. Skills: Attention to detail Communication Working to deadlines Technical Benefits: Laptop Medical Aid / Health Care Paid Holidays Parking Pension Fund Paid bank holidays Cycle to Work Scheme