Experienced Receptionist with Administrative Skills
We are looking for an enthusiastic, experienced receptionist with administrative skills to join our friendly, forward-thinking practice team. The position is for 30 hours a week, providing high-quality service to our 11,300 patients. The role is based at Welling.
We are a GP training Practice (Bexley & Sidcup VTS) with high QOF achievement.
IT systems used include EMIS Web & Docman. Training can be arranged if not familiar with these systems.
Main duties of the job
You should have an excellent telephone manner and be able to multitask effectively with the team. Basic computer skills are beneficial. Previous experience in a reception area is required.
About us
We are a friendly, hardworking, organized team eager to welcome new members. Our clinical team includes 3 Partners, 4 Pharmacists, and four Care Co-Ordinators. We also have two GP trainees and support staff including practice nurses and a Medical Assistant. We offer opportunities to contribute during regular staff meetings.
Job responsibilities
* Opening and locking up the Practice premises, maintaining security according to protocols
* Managing the Practice appointment system
* Informing patients about booking procedures
* Handling personal and telephone requests for appointments, visits, and consultations, directing callers appropriately
* Processing and distributing mail
* Taking messages and passing information accurately
* Filing and retrieving paperwork
* Responding to requests from patients, team members, and healthcare providers
* Re-stocking consulting rooms as needed
* Keeping the reception area tidy and clutter-free
* Following Data Protection procedures in recording and processing information
* Providing clerical support such as word processing, filing, and photocopying
Person Specification
Qualifications
* Experience working in a busy reception environment
Disclosure and Barring Service Check
This position is subject to a Disclosure and Barring Service check in accordance with the Rehabilitation of Offenders Act (Exceptions Order) 1975.
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