Salary: £27,000 - 30,000 per year Requirements: Proven experience in an IT support or service desk role, or relevant IT qualifications Strong hands-on skills in diagnosing and repairing hardware issues Solid knowledge of Microsoft Windows desktop environments, Windows Server, and Microsoft Office Good understanding of basic networking principles (e.g. connectivity, IP, troubleshooting) Familiarity with business systems such as CRM, ERP, or IT service management platforms Highly organised with strong attention to detail and a logical mindset Responsibilities: Providing day-to-day technical support to staff Troubleshooting hardware, software, and connectivity issues Setting up new equipment and user accounts Maintaining systems through updates and preventative maintenance Supporting telephony and business applications Managing and resolving support tickets Assisting with IT projects, upgrades, and improvements Technologies: CRM ERP Hardware Support Windows More: We are a well-established local organisation in Poole that delivers specialist products and services to a diverse customer base across multiple sectors. We rely on robust, modern IT systems to support our operations. This is an excellent opportunity to join a stable company with a collaborative culture, strong internal support, and a commitment to continuous improvement. Our successful candidate will become part of a small, professional IT team supporting users across the business. The position is office-based Monday to Friday, paying up to £30,000 per annum depending on experience, with additional benefits such as extra holidays for life events, a holiday buy and sell scheme, maternity pay, free parking, free eye tests, and a health and wellbeing scheme. last updated 12 week of 2026