5 days per week, 7 hours per day 2 days in the office, 3 days home‑basedWillingness to travel for resident visits (mileage paid) - Full UK driving licence and access to a car requiredIdeal start date: 26th May, subject topliance - Happy to interview ASAP via Teams
Your newpany
You’ll be joining a respected North West housing provider with a strong track record in delivering high‑quality homeownership, leasehold and sales services. The team manages RTB/RTA, shared ownership, staircasing, service charges, repairs queries and customer support across a wide geography.
Your new role
You’ll provide essential support to the Homeownership team while a colleague is on secondment and sick leave cover (minimum 3‑month contract, with potential extension). Key duties include:
1. Homeownership admin — supporting RTB/RTA, shared ownership, sales and leasehold processes
2. Customer contact — mostly inbound calls with some outbound follow‑ups for repairs, sales and general queries
3. Minute‑taking — attending resident visits across Urmston, Preston, Blackburn, Harrogate and Hull
4. Data & systems — updating records, logging actions, tracking cases, maintaining accurate information
5. General admin — inbox management, document handling, scheduling, supporting officers with day‑to‑day tasks
What you'll need to succeed
6. Experience in homeownership, leasehold, housing admin or similar
7. Ideally previous experience with housing systems or processes such as Orchard
8. Strong organisation, accuracy and case‑tracking skills
What you'll get in return
9. Hybrid working with 3 days from home
10. Mileage for travel to resident visits
11. Weekly pay (PAYE or Umbrella)