Overview
Education Co-Coordinator and Diabetes Nurse/Dietitian Admin Support – Band 2
Administrative Support Assistant – Band 2
Integrated Diabetes Service
18 hours per week
Are you highly organised, people-focused, and passionate about helping others? We’re looking for a dynamic and motivated Administrative Support Assistant to join our friendly and supportive Integrated Diabetes Service team.
In this varied and rewarding role, you’ll play a key part in supporting the delivery of essential diabetes education programmes—DESMOND and DAFNE—that empower patients to manage their condition and improve their quality of life.
Make a real difference in the lives of people living with diabetes – apply today!
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role is not eligible for visa sponsorship under the UK Health and Care Worker visa route. This is due to the position not meeting the minimum salary threshold of £25,000 per annum and/or the required skill level set by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.
Main duties of the job
* To act as Education co-ordinator for DAFNE/DESMOND education – this will include listing and booking patients for courses, sourcing venues and ensuring resources available.
* Input data onto spreadsheets/databases.
* Ordering equipment, raising purchase orders, requesting collections and maintaining stock levels.
* To ensure that equipment is fit for purpose and to report any defects to qualified staff.
* Attend departmental staff meetings and mandatory training sessions.
* Ensure safety of self, colleagues and patients.
* To take part in the appraisal process as an attendee.
* Comply with the requirements of the Data Protection Act, Access to Health Records Act and legislation in relation to confidential data.
* Adhere to Trust Policies and procedures such as the Infection Control Procedure.
* Answer the telephone, take messages and deal with enquiries on behalf of the team. It may be necessary to take appropriate action e.g. either pass on the information to a specific staff member, return the call or send a task via EMIS.
Working for our organisation
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
* Compassion
* Accountability
* Respect
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Detailed job description and main responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Education/Qualifications
* GCSE or equivalent in English and Maths
* NVQ level 3 or equivalent in an appropriate subject
Knowledge
* Competent in the use of Microsoft Office
* Understanding of confidentiality
* Competent in the use of iPM/Lorenzo/EMIS
* Knowledge of the RTT (referral to treatment) targets
Experience
* Previous experience in a high-level customer service environment
* Previously worked successfully using IT
* Previous experience working within a department where telephony standards are agreed and delivered to a high standard
* Previously worked within a healthcare setting
* Previous experience working within the NHS
* Previous experience booking appointments
Skills & Abilities
* Ability to manage own caseload and prioritise work
* Excellent accuracy and attention to detail
* Excellent telephone manner and interpersonal/customer service skills
New colleagues can look forward to a warm welcome here at Tameside & Glossop Integrated Care NHS Foundation Trust.
For our agenda for change staff, we offer a competitive benefits package with regular pay awards, annual leave of 27 days increasing to 33 days after 10 years and access to a competitive Pension Scheme to which both you and the Trust contribute. These terms and conditions are not applicable for Non-Executive positions.
Alongside this there are extensive training development opportunities with paid mandatory training, a protected training budget for staff and support for flexible working. We have an on-site Occupational Health Service to support you at work and have fast track access to physio, counselling and complimentary therapies.
At Tameside and Glossop Integrated Care NHS Foundation Trust, we welcome applications from all candidates.
At the Trust we always adhere to the UK Visas and Immigration rules pertaining to right to work; candidates who do not hold UK or Republic of Ireland citizenship are required to obtain a Certificate of Sponsorship (CoS) to be eligible to apply for either a Health and Care visa or Skilled Worker visa which allows them to work in the UK, unless they have eligibility to work in the UK via another route.
To avoid disappointment, candidates wishing to apply for a role at the Trust who do not hold UK or Republic of Ireland citizenship and who would require a CoS from an employer, should carry out a self-assessment process to identify the likelihood of obtaining CoS by visiting Work in the UK.
We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this.
The vacancy may close early if it attracts a high number of applications. Please complete and submit your application in good time to avoid disappointment.
How do you hear back from us?
We communicate via our trac.system account (@recruit.trac.jobs), please ensure that you regularly check your emails including junk/spam inbox, as your email provider’s security settings may not recognise the sender as safe.
The Trust is committed to making a difference to the environment. Our "Save Planet Tameside & Glossop" strategy means that we work towards protecting our natural environment and "green" workplace practices at all times.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
The vacancy may close early if it attracts a high number of applications. Please complete and submit your application in good time to avoid disappointment.
Name: Rachel Stott
Job title: Diabetes Specialist Nurse
Email address: rachel.stott@tgh.nhs.uk
Telephone number: 01619 224 888
Additional information: Leigh Braithewaite (Diabetes Specialist Nurse) - 0161 922 4888 option 3
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