Role: Head of Projects Location: West Midlands (Hybrid 2/3 days onsite) Salary: Competitive Must have 2+ years MSP experience Overview: We are working with a growing Managed Service Provider (MSP) delivering IT infrastructure, cloud, and security solutions to SME clients across the UK. Due to continued growth, they are looking to appoint a Head of Projects to lead and develop their project delivery function. The Role: You will combine strategic leadership with hands‑on delivery, ensuring IT and transformation projects are delivered on time, on budget, and to a high standard within an MSP environment. Key Responsibilities
Lead end‑to‑end delivery of IT and transformation projects across multiple clients Establish and develop PMO capability, including governance, reporting, and processes Manage, mentor, and grow a team of project engineers and technical specialists Act as the senior escalation point for project delivery and client issues Oversee project financials including budgets, margins, and resource planning Collaborate with sales and pre‑sales teams to scope and shape projects Drive continuous improvement across delivery standards, tools, and methodologies
Experience Required
Proven experience delivering IT projects within an MSP or IT services environment Strong background in infrastructure, cloud (M365/Azure), networking, or security Experience leading or managing a project delivery or engineering team Solid understanding of PMO practices (governance, reporting, resource management) Strong stakeholder management and client‑facing skills Commercial awareness with experience managing project budgets and profitability
Desirable
PRINCE2, PMP, or equivalent ITIL knowledge or certification Experience with PSA/project tools (e.g. ConnectWise, Autotask, MS Project)
Personal Attributes
Highly organised and structured Strong communicator with leadership presence Commercially driven and delivery-focused Proactive, hands‑on approach Passionate about team development and continuous improvement
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