Who are we?
Howden is a global collective of talented and passionate individuals, united by a no-limits mindset and a strong culture that fosters collaboration across 18,000 employees in over 100 countries.
People join Howden for various reasons but stay because of our unique culture, which emphasizes work/life balance, career progression, sustainability, and volunteering. Our culture is the key factor that sets us apart and retains our employees.
Howden Life & Health is an award-winning specialist life and health broker.
We pride ourselves on simplifying insurance comparisons and providing personalized service to understand our clients' specific needs. Our growth has opened opportunities within our retentions team, ideal for results-driven, proactive, and passionate individuals. We offer comprehensive training and clear career pathways.
Requirements
* Drive and motivation to achieve targets
* Ability to assess performance and implement improvement strategies
* Excellent sales and customer service skills
* Persuasive communication skills to understand and leverage client needs
* Flexibility, adaptability, and resilience under pressure
* Strong organizational and workload management skills
Responsibilities
* Research and communicate policy renewal information, ensuring clients receive appropriate advice
* Retain existing policies at renewal or through alternative options
* Follow up with clients who have canceled or defaulted on policies to resolve issues or generate new sales
* Respond proactively to client and insurer queries
* Identify opportunities for up-selling and cross-selling
* Maintain detailed product knowledge
* Promote a culture of compliance and regulatory adherence, including Treating Customers Fairly (TCF)
* Take responsibility for personal development regarding industry knowledge and regulatory changes
Full and part-time positions are available, with 25-39 hours per week, hybrid work model (2 days in-office).
What do we offer in return?
A career aligned with your personal definition of success. We value diversity and seek individuals sharing our core values:
* Innovation and bravery in trying new approaches
* Supportiveness in daily moments and significant challenges
* Commitment to making a positive impact at work and beyond
Reasonable adjustments
We are dedicated to providing accommodations to align roles with your needs, including flexible hours and hybrid working options. If you're interested but have concerns about fit or adjustments, apply anyway. If your profile matches the role, we'll assist you in making necessary accommodations.
*Note: Not all roles can support flexible hours or locations. Contact your Recruitment Partner for more details.
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