Customer Administration Coordinator - Exports
Location: Ipswich, UK
Department: Customer Services
Reports to: Team Leader Customer Administration
Contract: Full time, Permanent
We’re looking for an organised and customer-focused Customer Administration Coordinator - Exports to join our team in Ipswich.
Key Responsibilities:
* Timely and accurate processing and submission of manifest and amendments (In compliance with international regulations such as FMC, AMS, JP24, CTPAT etc).
* Keep up to date on industry developments, internal updates, SOP changes and relevant country regulation.
* Liaise and provide support with offshore to ensure any queries are resolved in a timely manner via various in house communication tools.
* Liaise with customers directly via service cloud, live chat and phone to assist is any customer queries.
* Promote the use of ONE's digital platform and self services tools to ensure customer queries are handled efficiently.
* Ensure all costs are recovered and invoices are raised inline with the customer and ONE's SOP.
* Ensure quality standards and KPIs are met to maintain and enhance customers satisfaction.
* Work internally with multiple departments to ensure the most efficient and updated processes are in place.
* To actively build knowledge and understanding of separate roles to enable cross department assistance.
About You:
* Strong customer service focus with excellent communication and interpersonal skills.
* Previous experience in shipping, logistics, or a customer service administrative role (preferred).
* Good understanding of import processes and documentation.
* Confident using digital platforms and open to adopting new technologies.
Detail-oriented with strong time management and problem-solving skills.
* A positive attitude and willingness to learn.
* Team player to work well in a team or on individual tasks.
* Good attention to detail.
Why Join ONE?
At Ocean Network Express, we’re passionate about delivering world-class service and driving digital innovation within the global shipping industry. You’ll join a supportive and forward-thinking team, gain valuable experience within a leading global business, and contribute to our continued success in customer excellence and operational efficiency.
* Paid annual leave of 25 days per annum in addition to UK public holidays
* Membership of the Company’s Group Pension Plan, into which the Company will contribute up to 10% of basic salary.
* Death in Service Benefit (x8 annual salary)
* Employee Assistance Programme, with free independent confidential support and virtual GP services
* Interest free annual travel season ticket loan
* Annual Medical Health check
* Annual eye test and contribution towards glasses for VDU prescriptions
* Online employee discount platform including retail, health, leisure, motor and more plus Cycle to work, Taste Card
* Loyalty Award Scheme
Apply now by submitting your CV below. The closing date for this role is Sunday 18th January 2026.
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