The Role
We have a great opportunity for a Planner to join our team based in Hitchin. This is a fixed term contract up until the end of June. The core working hours are Monday to Friday 8:00am-4:30pm. As a Planner, you'll be responsible for coordinating and managing the schedules of our tradespeople, making sure everything runs smoothly. This role is ideal for someone with strong customer service and organisational skills.
The Customer
You will be part of one of Fortem's largest Social Housing contracts, Birmingham City Council. This is an expanding £50m Repairs & Maintenance, Capital Works and Retrofit contract and the largest social housing contract in Europe. We are responsible for over 22,500 properties in the Birmingham area including low, medium and a significant number of high-rise blocks.
Duties and Responsibilities
* Allocate work to trades people within given time scales
* Resource work efficiently by being aware of tradespeople's availability and knowing where they are at all times
* Promote and maximise 1st time fix
* Monitor and report service delivery issues to senior service controller
* Manage, move and reschedule jobs to ensure that service levels are met, minimise travel time and to ensure available resources for delivery
* Produce client reports
* Manage appointments and an appointment system
Wh...