We are recruiting for experienced Hospitality Managers and Supervisors for our football stadiums in Birmingham. Do you have a passion for delivering excellent leadership? For creating exceptional experiences for guests? Then we need you!
Position Details:
· Location: Birmingham City FC and Aston Villa FC
· Pay Rates: Starting from £14.50 and can go up to £19.20 depending on your experience, the suite you work in and position.
· Availability: You must commit to at least 90% of home fixtures. While match days tend to fall on weekends, we do have midweek fixtures.
Key Responsibilities:
· Overseeing and managing the hospitality rooms and pass areas on match days.
· Ensuring exceptional guest experiences and high levels of customer service.
· Leading and managing a team to ensure smooth operations in hospitality areas.
· Handling guest concerns or issues in a professional and timely manner.
· Maintaining high standards of organisation and service delivery.
Requirements:
· Proven hospitality experience for a minimum of one year within a stadium setting.
· Strong leadership, communication, and organisational skills.
· Ability to thrive in a fast paced, high-pressure setting.
Why Work for Compass
Compass Exclusive Benefits, Lifestyle Benefits "Perks"
Platform, and Health & Wellbeing Support Programmes Including Access to Our
Employee Assistance Programme.