Multi-skilled Guest Services Team Member
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We are looking for a Team Member to be the wizard of welcoming, the maestro of memories, and the guardian of guest satisfaction. From the second they roll in till they say good bye, you're the mastermind behind crafting an unforgettable stay.
Company Description
ibis Styles Liverpool Centre Dale Street - Cavern Quarter is a design economy hotel, open to creative minds. The hotel is just a few minutes' walk away from the sights of Liverpool, including Albert Dock, Mathew St, Liverpool One, The M&S Bank Arena, Liver Building and the Museum.
Job Description
As our Team Member, you will take care of guests from their arrival through to their departure, ensure check in and check out are done with accuracy and efficiency, and contribute to guest satisfaction at all times by providing high quality services throughout their stay. You will also look after guests’ reservations, take care of the guests in our restaurant and bar, help meet the department's quantitative and qualitative objectives, and promote the hotel's offer.
* Takes care of guests from their arrival through to their departure, ensures check in and check out are done with accuracy and efficiency.
* Contributes to guest satisfaction at all times by providing high quality services throughout their stay.
* Looking after guests’ reservations
* Taking care of the guests in our restaurant and bar.
* Helps meet the department's quantitative and qualitative objectives
* Promotes the hotel's offer and helps to meet the department's quantitative targets through his/her sales efforts.
* Look after breakfast, restaurant and bar.
* Implements brand and Group projects and identity features
* Anticipates guests' needs and takes them into consideration,
* Handles any guest complaints and/or remarks; provides a response as soon as possible,
* Conveys a good hotel image
* Respects the reservation commitments in full.
What You Will Be Doing
Your Experience And Skills Include
* Service focused personality is essential; experience is an asset
* Fluency in English; additional languages are a plus
Why work for Accor and Ibis Styles Hotel?
We're not just some global bigwig – we're a cosmic constellation of opportunities. Embrace your quirks because we're all about welcoming you just as you are, helping you discover a gig and a brand that vibes with your unique personality.
* Employee benefit card offering discounted rates at Accor worldwide up to 70% off on hotel's rate and up to 30% in F&B.
* Free Bonus Breaks Voucher (complimentary stays in UK)
* Friends & Family Rates
* 28 days of paid holidays per year (pro rata)
* Eye Test Vouchers
* Staff Uniforms
* Learning programs through our Academies
* Cycle to work scheme
* Employee Vivup program with direct access to GP, high street discounts and many more
* Discounted or free food
* Work based Pension
* Cycle to work scheme
Salary: £12.60 per hour
Schedule
* Holidays
* Monday to Sunday
* Overtime
* Weekend availability
Work Authorization
* United Kingdom (required) - we do not offer sponsorship
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