Have you experience working in a senior role, leading the customer service function within a
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
housing association / social housing, local government, or other regulated service sector?
Are you immediately available for an
interim role circa 6 months?
(with potential to extend / go perm)
In this role as
Head of Customer Service
you'll lead the charge in shaping how to serve this HA's 10,000+ residents in
Kent
- ensuring every interaction is effortless, empathetic, and effective.
You'll oversee the customer contact centre and its team, including complaints, and resident engagement functions, driving service excellence across the organisation.
Salary
up to £70,000
plus pro rata holiday allowance of 28 days (PLUS bank holidays) and free on site parking. This is a
hybrid role
working 3 days in the
Chatham office
and 2 days working from home.
You'll use insights and data to understand what matters most to customers and embed a culture of accountability and continuous improvement across your teams.
This is a hands-on leadership role for someone who thrives on transforming services and inspiring people.
You'll know how to balance strategic vision with operational delivery—turning feedback into tangible improvements and empowering teams to perform at their best.
This role is working for one of the largest independent social landlords in Kent, with a clear social purpose and who are making a lasting difference to communities. Interested? Apply today!
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