Overview
Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers. Collaborate with other managers to ensure the success of the shopping experience of the overall store. People management is a big part of the role, including managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 - 08:00.
What makes a great online manager
* Previous line management responsibilities in a fast-paced, operational environment.
* Provides brilliant customer service and coaches a team to do the same.
* Delivers KPIs or other performance indicators.
* Can manage disciplinaries, performance issues or other similar employee relations issues.
* Leads operations and comfortable doing this alone in the absence of more senior management.
Inclusive workplace
An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
About Us
Sainsbury\'s company vision: Our vision is to be the most trusted retailer, where people love to work and shop. We invest in training, development and multiple initiatives to ensure our teams feel enabled to offer the best shopping experience to our customers and that Sainsbury\'s is truly a \'Great Place to Work\'.
About the Team
We\'re in the business of looking after our biggest asset. Our people. From our centre of excellence teams in Reward and Recruitment, through to our core teams in Change and Talent, they\'re creating environments that allow our colleagues to thrive and we\'re proud of their incredible ability to understand Sainsbury\'s inside out. Join us in HR, and we\'ll make it yours too.
Responsibilities
* A track record of delivering brilliant customer service and coaching colleagues to do the same.
* Experience of leading a team in a fast-paced, customer-facing environment — you\'ve motivated others, driven performance, and kept operations running smoothly.
* Operational leadership skills — you\'ve taken responsibility for store operations in the absence of more senior managers.
* Demonstrated success in meeting or exceeding KPIs — whether it\'s sales, availability, customer satisfaction or colleague engagement, you\'ve made a measurable impact.
* Has managed employee relations issues, including performance and absence management.
Benefits
* Discount card: 10% discount off shopping at Sainsbury\'s, Argos, Tu and Habitat after four weeks. This increases to 15% at Sainsbury\'s every Friday and Saturday and 15% at Argos every pay day.
* An annual bonus scheme based on performance.
* Free food and hot drinks provided for colleagues in all our stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension - employer contributions matched.
* Sainsbury\'s share scheme and other financial wellbeing benefits.
* Wellbeing support - access to emotional support, counselling, legal and financial advice.
* Colleague networks and development opportunities, including mentorship, training, and career progression pathways.
* Cycle to Work scheme to hire a bike and cycling equipment.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
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