Salary: £28,000 - 32,000 per year Requirements: Previous experience in an onsite deskside or Level 2 support role Comfortable supporting users face to face and resolving issues at the desk Experience across common deskside technologies including Windows environments, hardware, and peripherals Strong customer service and communication skills Experience within a regulated environment is desirable but not essential Willingness to undergo enhanced referencing or vetting where required Responsibilities: Walk up Tech Bar and deskside support Resolving hardware and software issues directly with users Break fix activities across laptops, desktops, and peripherals IMACD tasks including installs, moves, adds, changes, and disposals IT asset management and equipment tracking Participation in on call support when required Working within agreed SLAs and support processes Technologies: Hardware Support Windows More: We are recruiting an Onsite Level 2 IT Support Engineer to join our committed and customer-focused support team, providing deskside and walk-up support for users within a fast-paced, professional environment. This hands-on role allows you to work directly onsite, resolving hardware and software issues while delivering a consistently high standard of customer service. You will be fully supported by a Service Delivery Manager and wider technical teams. last updated 4 week of 2026