What You’ll Be Doing
1. Leading the Sales Desk
o Oversee the daily operation of the sales desk, ensuring excellent service and smooth activities.
o Implement the store’s sales plan, aligning the team to meet sales and margin targets.
o Champion customer service excellence, meeting service level agreements for in-person and telephone support.
o Maximize upselling and promote products, including monthly offers and direct orders.
2. Driving Commercial Success
o Lead the team to achieve profitability and margin targets through sound commercial decisions.
o Manage the quote bank and Customer Contact platform to improve conversion rates and sales goals.
o Respond to local customer needs and develop B2B relationships.
o Monitor customer accounts, identify growth opportunities, and work to grow new business and retain key clients.
3. Empowering and Developing the Team
o Line manage the trade sales team, including task assignment, performance management, and coaching.
o Inspire and motivate the team, fostering a culture of collaboration and accountability.
o Support colleagues throughout their career lifecycle, including recruitment.
4. Operational Leadership & On-Duty Responsibilities
o Act as the senior leader in store when required, overseeing store operations.
o Handle keyholder responsibilities such as opening/closing the store, cash handling, and vehicle/plant monitoring.
5. Service & Store Culture
o Lead by example to create a positive store culture aligned with company values.
o Promote the use of internal systems for communication, learning, and operations.
Rewards & Benefits
At Selco Builders Warehouse, we offer a comprehensive benefits package, including employee discounts, holiday schemes, paid volunteer leave, family leave pay, free breakfast, career development opportunities, referral bonuses, pension schemes, early wage access, bonuses, savings schemes, retail discounts, health and wellbeing plans, and more.
About Us
Join a company proud to support tradespeople across the UK. We value enthusiasm, positivity, and teamwork, and are committed to inclusivity and safety in the workplace.
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