My client is looking for an Admin Support team member, working in a vital role in assisting the Collections Team with administrative tasks and written correspondence. This is a fantastic opportunity for someone who thrives in a fast-paced environment, has excellent organisational skills, and enjoys supporting a dynamic team. Key Responsibilities: Retrieve invoices and other documents from the computer databases. Use tracing tools, such as the electoral roll and Companies House, to find and verify contact details. Answer inbound calls and route them to the correct person or department. Process card payments securely over the phone. Administer a shared mailbox by forwarding emails to relevant team members and addressing straightforward queries directly. Assist with other administrative tasks as needed to support the team. What we are looking for: Strong administrative skills with high attention to detail. Excellent written and verbal communication abilities. Proficiency in using databases, Microsoft Office Suite, and other relevant tools. A confident and professional telephone manner. Ability to manage multiple tasks and prioritise workload effectively. Previous experience in a similar administrative role or within a debt recovery environment (desirable but not essential). What we offer: Company pension. Employee discount scheme. On-site parking. Comprehensive training to help you succeed in the role. A friendly and rewarding team culture.