About the Role
Equita Community Living is seeking two experienced and values-driven Operations Service Manager to lead the delivery of high-quality supported living services.
This role requires an individual who can combine strong operational management with a clear commitment to person-centred care. You will oversee multiple services, ensuring regulatory compliance while fostering a culture that promotes independence, dignity, and inclusion for the people we support.
Key Responsibilities
* Provide leadership and oversight across multiple supported living services, ensuring compliance with CQC, local authority, and ICB standards.
* Line manage and develop Service Leads and staff teams, embedding a culture of accountability, reflection, and high-quality practice.
* Ensure care planning, risk management, and safeguarding processes are robust, person-centred, and aligned with best practice.
* Manage budgets, resources, and staffing arrangements to ensure safe, efficient, and sustainable service delivery.
* Act as safeguarding lead, maintaining effective reporting systems, audits, and readiness for regulatory inspections.
* Build and sustain positive relationships with commissioners, health professionals, and community partners.
* Promote inclusion and independence, supporting individuals to achieve personal goals, develop life skills, and participate fully in their communities.
* Support new service development and referral transitions, maintaining high standards of quality and continuity of care.
Person Specification
Essential Skills and Experience:
* Proven experience as a team leader of manager of supported living or CQC-registered services for adults with learning disabilities, autism, or complex mental health needs.
* In-depth knowledge of CQC Key Lines of Enquiry (KLOEs), safeguarding, the Mental Capacity Act (MCA), and Deprivation of Liberty Safeguards (DoLS).
* Demonstrable experience of managing staff performance, professional development, and multi-site operations.
* Strong background in supporting individuals with complex needs, including behaviours that challenge and forensic histories.
* Excellent organisational, financial, and communication skills.
* Proven ability to work collaboratively with commissioners, families, and multi-disciplinary teams.
Qualifications
Essential
* Degree-level qualification (or equivalent) in Health and Social Care, Social Work, Nursing, or Management
* Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (Adults' Management pathway), or willingness to work towards this within an agreed timeframe
* Evidence of continuing professional development in leadership and social care practice
Desirable/Beneficial
* ILM Level 5 or 7 Leadership & Management qualification (or equivalent)
* Registered Manager Award (RMA)
* Nursing or Social Work registration (NMC/Social Work England)
* Positive Behaviour Support (PBS) training
* Advanced MCA and DoLS training (decision-maker/lead level)
* Medication management competency certificate
* Mental Health First Aid or equivalent wellbeing-related training
* Training in trauma-informed care, forensic support, or autism and learning disability specialisms
* Project Management qualification (e.g. PRINCE2, Agile)
* Coaching or Mentoring qualification to support staff development
What We Offer
* Competitive salary: £42,000+ per annum (DOE)
* 28 days annual leave (increasing with length of service)
* Fully funded DBS check and comprehensive induction programme
* Accredited ILM leadership training and specialist development opportunities (PBS, safeguarding, medication management, positive risk management)
* 24/7 Employee Assistance Programme and wellbeing resources
* Quarterly staff recognition awards
* Clear progression opportunities as services expand
About Us
Equita Community Living provides supported living services for adults with learning disabilities, autism, and complex mental health needs. We work in partnership with local authorities, ICBs, and NHS services to ensure safe, person-centred support that enables individuals to live independently and participate meaningfully in their communities.
Our mission is to deliver services that uphold independence, dignity, and integration, ensuring that the people we support are at the heart of every decision.
We are committed to safeguarding and promoting the welfare of vulnerable adults, and all applicants must share this commitment. Applicants must be legally eligible to work in the UK, as sponsorship is not available.
Job Type: Full-time
Pay: From £42,000.00 per year
Application question(s):
* Do you have a degree-level qualification (or equivalent) in Health and Social Care, Social Work, Nursing, or Management?
* Do you have Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (Adults' Management pathway), or willingness to work towards this within an agreed timeframe?
* Do you have evidence of continuing professional development in leadership and social care practice?
* This is an on-site role, five days a week. Will you be able to manage the commute?
Location:
* Reigate RH1 (preferred)
Work Location: In person