Job Description
Key Responsibilities
* Provide a friendly and professional service to guests during the night shift.
* Assist with late check-ins and early check-outs when required.
* Respond to guest requests promptly
* Carry out regular security and safety checks around the hotel.
* Ensure public areas remain clean and tidy throughout the night.
* Set up meeting rooms or breakfast areas for the following day.
* Monitor entrances and ensure only authorised access to the hotel.
* Handle guest enquiries and resolve minor issues during the night shift.
* Report maintenance issues or incidents to the duty manager.
Qualifications
* Willingness to learn and expand your skills
* Have a great eye for detail, making sure every pint is poured to perfection
* A passion for giving great service and making sure every customer receives a warm welcome
* A positive can-do attitude and be a real team player
Additional Information
We’re all about rewarding our teams hard work, that’s why…
You’ll receive a competitive salary, tronc payments and pension contribution as well as:
* The chance to further your career across our well-known brands – As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
* Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
* Wage Stream – Access your wage before payday for when life happens.
* Retail discounts – Receive up to 30% of at Superdrug, exclusive discounts with three mobile along with many more…
* Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank
* Free employee assistance program – Mental Health, well-being, Financial, and Legal support because you matter!