Job Title: Income Assistant (Rents and Service Charges)
Type: 4 Month Fixed Term Contract
Location: Bristol
Salary: £28,972 per annum
Hours: Full Time
BRC are working closely with a housing organisation to recruit an Income Assistant to join them on a 4 month fixed term basis.
This role involves supporting the Income Management Team with the recovery of former tenant arrears, sundry debts and chargeable repairs. You will proactively engage with customers, agree realistic repayment plans and ensure all recovery activity is compliant with relevant regulations and policies.
Duties:
Manage the collection of former tenant arrears and outstanding debts
Collect sundry debts including charges and fees
Set up and monitor repayment plans, taking action where payments are missed
Provide advice and signpost customers to appropriate debt support services
Work closely with internal teams to ensure a joined-up approach to debt management
Maintain accurate records in line with GDPR and organisational requirements
Support complaint investigations and provide relevant case information
Contribute to continuous service improvement Requirements:
Educated to A-Level standard or equivalent
Experience in debt recovery or income collection
Strong communication skills with the ability to manage sensitive conversations
Ability to manage complex cases and prioritise workload effectively
Experience using systems to process and maintain accurate data
Customer-focused with a proactive and resilient approach
For more information, please call Meg Smith on (phone number removed) or (phone number removed).
To apply, please submit your CV outlining your relevant experience and qualifications.
We will be reviewing applications on an ongoing basis until the position is filled