IT Service Transition Lead (SAP, S/4, Rise, ITIL)
A leading retailer is looking for an IT Service Transition Lead (SAP, S/4, ITIL) that will act as the main interface for Senior Management, Project Managers and stakeholders for Service Transition requirements and deliverables, supporting a major SAP Rise / S4Hana program.
As the IT Service Transition Lead (SAP, S/4, ITIL) you work alongside Platform Leads, Product Managers, Engineering teams, and a range of third parties, you will help to deliver and maintain best in class solutions that meet the needs of a variety of stakeholders across the business.
You will be responsible for service transition of SAP Rise / S4Hana services into live operations, ensuring the program transitions smoothly into service with appropriate measures and support. The core of this role will be to work collaboratively to assist in embedding a service management culture within the Project Life-Cycle and the wider IT Division, educating and influencing stakeholders gracefully by taking them on a journey whilst balancing their needs with the needs of the service.
You will adopt and implement best practices and ways of working to ensure that all ITIL processes are both effective and efficient, plus being appropriately scaled.
Skills / Experience
* SAP solutions, particularly SAP Rise and S/4 Hana services.
* Expertise gathering and analysing requirements for large IT projects, with the ability to identify, track, and monitor technical dependencies across systems.
* Experience of transitioning services within large scale programmes.
* Good knowledge of current SAP technologies including topics like security, data protection, performance and high availability.
* Experience maintaining documentation.
* Strong awareness and adherence to best practices of testing and deployment.
* Familiarity with agile development methodologies, including Scrum and Kanban, and working with managed backlogs using tools like Azure DevOps or Jira.
* Stakeholder management.
* Passionate for technology and service - curiosity towards new and emerging technology.
* The ability to clearly identify, articulate and prioritise the strategic and tactical value of your vision and roadmap.
* ITIL Certification within Service Design or Service Transition
* ITIL v3 or V4 Foundation or Agile Service Management Qualification
* Retail industry experience
* Provide track record of service improvements
* Experience in ITSM Toolset design and configuration
* Knowledge of SAP related services
Responsibilities
* Lead Service Transition activities, ensuring graceful landing into operations and operational efficiencies are maintained, this minimising project and operational risk.
* Defining, documenting and agreeing Service, ensuring supporting material is fit for purpose, fit for use.
* Lead the transition planning and support strategy, framework and process
* Ensuring adequate monitoring across the SAP landscape is in place, and that the necessary processes and procedures are in implemented to respond to alerts and incidents, whether that's within business hours or during out of hours callouts to the on-call team.
* Be an escalation point during major incidents, who can help technical teams as well as easily access the higher levels of vendors to positively influence the service and focus we receive. Service dependant, this can be a 24-hour function.
* Knowledge Management - ensure all issues are logged with resolution details, KB articles are authored, reviewed and published to empower downstream all the way to the user.
* Represent the interests of Service Management in project delivery governance forums. Produce and present regular progress reporting on any projects that impact services delivery.
* Identify and implement Continuous Improvement Plans.
If you are an IT Service Transition Lead (SAP, S/4, ITIL) looking to join a large transformation project, then send your CV along with your availability.
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