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Digital capability manager

Blackpool (Lancashire)
Capability manager
Posted: 15 June
Offer description

Length of employment: Job Summary: Can you help lead a team that will identify IT expertise in the digital sector? Would you like to help us bring in that IT expertise so that the Department can improve its public services? We are looking for a Digital Capability Manager who can identify IT specialists who will bring in-depth knowledge and experience in specific areas, such as technology, data analysis, or project management, that can be crucial for tackling complex public sector issues. This role will sit within Digital's Capability and Spaces Team with focus on enabling our Strategic Resourcing Strategy, to recruit contingent labour to meet our capacity and capability demand which will enable the delivery of Digital's commitments to the Department. The role is to lead the Delivery Team for Digital 3rd Party Recruitment, delivering an excellent service through working closely with suppliers and leading on elements of Operational Contract Management for the Department's strategic contract. There are two key elements of this role: leading the team responsible for the recruitment of contingent labour for Digital enabling our strategic resourcing model. supporting the Operational Contract Management of the Public Sector Resourcing (PSR) contract for the Department. Your key responsibilities will also include: leading the team who provide a managed service to Digital that recruits contingent labour to enable Digital to meet its capacity and capability demands in line with departmental and wider government governance. This requires working closely with numerous customers, stakeholders and a single supplier. supporting the Operational Contract Management activities for the departmental strategic contract, working closely with commercial colleagues and users of the contract from across the Department. You will provide support and act as a subject matter expert to ensure suppliers are meeting operational expectations of the contract. lead on the implementation of new service offerings in line with the supplier contract, leading your team, stakeholders and customers to develop new processes and supporting products to ensure these opportunities are available to meet Digital's demands whilst ensuring alignment to departmental governance and policies. Job Description: This is a leadership role, so your responsibilities will include: Having excellent leaderships skills to inspire and lead your team, with a number of direct HEO reports. Leading the Operational Contract Management of the Department's strategic contract, working with other users of the contract. Leading the team to deliver quality service to our customers ensuring alignment with departmental and wider government governance. Leading on the implementation of new service lines/offers. Working with your team, stakeholders, customers and suppliers to ensure processes are fit for purpose and compliant to departmental governance and policies. You will also be working with a number of stakeholders to deliver the service to Digital, which will include experts from: Human Resources. Commercials. Tax Centre of Excellence. Workforce planning colleagues. Hiring Managers. Suppliers; and wider government teams. You will be a strategic thinker who will: Influence and understand Digital's People Plan on how your team can enable this. Work with Commercials and Suppliers to identify solutions which are cost effective, robust and dynamic to meet changing demands. Develop and present opportunities/options/solutions to senior managers, up to Director level, to inform their decisions. You will have excellent problem-solving skills and will: Be active and take an innovative approach to problem solving. Make good use of data as the Subject Matter Expert (SME) to inform solutions, including providing expert advice and support to customers and stakeholders. We also have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave - at least 25 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 year's continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more. This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Salary Information New entrants to the Civil Service will join on band minimum. Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary. Existing Civil Servants who gain promotion may move to the bottom of the grade pay scale or 10% increase in salary whichever would be the greater. See selection process for further details. If you would like to learn more about the role, please contact michael.coombs@dwp.gov.uk. Stage 1: Application Your application will consist of four parts: 1. A Personal Details application form. 2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed. 3. Personal statement - up to 1000 words. This statement should be used to provide examples of how you meet the essential criteria below: Influential and able to lead a team, peers, suppliers and stakeholders. Detailed working knowledge of supplier/operational contract/management. Demonstrable experience of excellent verbal and written communication skills. Proven ability of collaborative working; this role is ultimately managing the service that has numerous customers, stakeholders and suppliers involved. 4. Technical statement (up to 250 words). The following statement is aligned to the required technical skill of Relationship Management: Describe an occasion when you have influenced stakeholders and managed relationships effectively. Include information on building long term strategic relationships, and where you facilitated and delivered the business outcomes. The sift panel will use the information in your employment history, personal statement, and technical statement to assess your experience, skills and knowledge. You will be provided with one combined overall assessment score for both your CV and Personal Statement. An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift. For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign. Important Information You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form. Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered. If your employment history, personal statement or technical statement contain any personal details your application will be withdrawn. We recognise that AI may be helpful when applying for this role, but it is important to use it in the right way. Read the DWP AI Candidate Guide to understand how you can make the best use of GenAI while ensuring your application remains authentic and effective. Stage 2: Interview If you're successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed above. Interviews will take place from early August 2025. Sift and Interview dates to be confirmed. Further Information: Find out more about Working for DWP If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. A reserve list may be held for a period of 6 months from which further appointments can be made. All successful candidates and those placed on reserve will be posted in merit list order by location. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the "Reasonable Adjustments" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional. For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

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