Overview
SC Cleared 2nd Line Desktop Support for a 6-12 month on-site government contract. Based in Newcastle Upon Tyne, England, United Kingdom.
Responsibilities
* Ability to quickly learn and support basic Desktop & Laptop hardware and software in a Windows 10/Windows 11 environment (HP, Dell and Lenovo).
* Mac OS experience and knowledge, desktop and MacBook.
* Good experience with MS Office products – Office 365 and Teams.
* Experience using Apple, Android and other mobile devices.
* Understanding of wireless connectivity and fault diagnostics.
* Floor walking and handling technical queries in walk-up Tech Bar environments.
* Navigating the OS to find and recreate desktop shortcuts.
* Adding printers and mapping network connections.
* Following scripts to build and configure laptops and desktops.
* Performing moves and changes and setting up workstations.
* Experience and knowledge in server technology including datacentre hardware (HP Proliant G8-G10, Dell server, Lenovo blades), backups, tape library, storage and hardware configuration.
* Cisco knowledge.
* Excellent customer skills.
Qualifications
* SC clearance.
* 2nd line desktop support experience in a corporate or government environment.
* Proven ability to support desktops and laptops in mixed OS environments (Windows, Mac OS).
* Experience with printers, network mapping, and IT hardware/software installation.
Employment details
* Employer: People Source Consulting Ltd (acting as an Employment Business).
* Job type: Contract.
* Seniority level: Entry level.
* Job function: Information Technology.
* Industries: Staffing and Recruiting.
Note: People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
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