Job introduction
About the Role
Lounge Supervisor at London Stansted Airport - Emirates Lounge
We value diversity, equality, and inclusion.
What you'll do
Main Responsibilities -
* Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services. Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to Emirates personnel.
* Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
* Plan and delegate tasks to the team members before the beginning of each shift. Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
* Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
* Oversee the ordering off all produce to ensure sufficient supplies of all F&B and other materials at all times.
What you'll bring
Essential
* Experience in supervising a team is a must
* Front of house and customer facing experience is a must
* An element of food experience
* Highly motivated
* Attention to detail
* Able to work on own initiative within a team environment
Desirable
* Lounge experience
* Airport experience
Why Sodexo?
* £15 per hour
* 37.2 hours per week - Full Time
* The shift pattern will be 4 days – 2 mornings, 2 afternoons, and 2 days off.
* Many employee benefits, rewards and recognition.
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