Customer Success Manager
Join a forward-thinking utilities business where innovation, collaboration and service excellence are at the heart of everything we do. At Last Mile, were proud to deliver high-quality, multi-utility solutions nationwide, and as our team grows, were excited to welcome a Customer Success Manager who can help us strengthen our customer partnerships and shape future opportunities.
In this nationwide role, youll be at the forefront of developing new ways for us to secure work with local authorities, housing associations and framework providers. As part of our Sales & Design Team, youll play a key role in enhancing customer satisfaction, driving retention and supporting growth across the utilities sector. Youll act as the trusted relationship owner for key accounts, ensuring our customers get the maximum value from our services.
Were looking for someone with proven management experience in Customer Success or Account Management within the utilities sector who can confidently lead strategic initiatives, influence stakeholders and bring a structured, customer-focused mindset to the role.
The role can be based at any of our offices: Stonehouse (Gloucestershire), London, Warrington or Hamilton (Glasgow).
Your responsibilities as a Customer Success Manager:
1. Leadership & Team Management -Oversee and support the Business Deve...