Commercial Vehicle Service Advisor – Charing, Kent
Starting Salary: £30,000+
An excellent opportunity has become available for an experienced Service Advisor to join a busy commercial vehicle operation.
This role is ideal for someone with previous automotive aftersales experience who enjoys delivering exceptional customer service, managing workshop activity and building strong customer relationships.
Working Hours
* Monday to Friday
* 8:00am - 5:00pm
* 30‑minute unpaid lunch break
* Additional weekend work and overtime may be required to support events and operational requirements.
The Role
As a Commercial Vehicle Service Advisor, you will act as the key link between customers, technicians and the workshop, ensuring vehicles are booked, repaired and returned efficiently while delivering outstanding customer service throughout the process.
Key duties include:
* Managing customer enquiries via telephone, email and in person.
* Booking vehicles into the workshop and coordinating repairs.
* Providing repair updates and obtaining authorisation for additional work.
* Supporting technicians with repair information and job allocation.
* Promoting service plans, additional work, parts and accessories where appropriate.
* Managing vehicle handovers and explaining completed work and invoices.
* Conducting service reminder and customer retention activities.
* Supporting workshop productivity and achieving departmental KPIs.
* Assisting with parts identification and ordering.
* Maintaining excellent customer satisfaction levels.
Candidate Requirements
* Previous experience within an Automotive or Commercial Vehicle Service Advisor role.
* Excellent customer service and communication skills.
* Strong organisational and administration abilities.
* Computer literate with experience using Microsoft Office.
* Ability to prioritise workload in a fast‑paced environment.
* Strong attention to detail.
* Professional and proactive approach.
* Experience using dealer management systems advantageous but not essential.
Benefits
* Competitive salary starting from £30,000.
* 22 days holiday plus Bank Holidays.
* Private healthcare plan.
* Employee Assistance Programme.
* Service loyalty rewards.
* Ongoing training and development.
* Company events and employee benefits.
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