Working within a fast-paced operations team, you will play a key role in supporting customers, resolving outstanding account queries, and ensuring timely recovery of payments while delivering excellent customer experience.
This position suits someone with strong communication skills, high attention to detail, and experience managing customer account activity in a regulated or target-driven environment.
Job Title: Account Resolution Specialist
Location: Wokingham
Salary: Up to £30,000 depending on experience
Key Responsibilities
* Contact customers via telephone, email, and written correspondence regarding overdue accounts
* Negotiate payment arrangements and resolve account-related queries professionally and efficiently
* Manage a high volume of outbound and inbound customer interactions daily
* Review and monitor outstanding cases, ensuring actions are completed within agreed timeframes
* Escalate complex payment arrangements and provide recommendations to management
* Maintain accurate and detailed records across internal systems
* Liaise with third-party partners and external agencies where required
* Support wider administrative and payment allocation processes
* Ensure all activity is completed in line with internal procedures and regulatory requirements
* Contribute positively to team targets and service level objectives
Skills & Experience Required
* Previous experience within account management, customer operations, or administrative support
* Comfortable working in a fast-paced, target-driven environment
* Confident telephone manner with strong written and verbal communication skills
* Strong organisational skills with excellent attention to detail
* Ability to manage multiple priorities and meet deadlines
* Competent using Microsoft Office applications including Outlook
* Experience working with multiple internal systems/CRMs
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
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