About Us
We are a premium private dental practice offering a full range of services - from general and private care to advanced treatments including cosmetic dentistry, dental implants, endodontics, prosthodontics, periodontics, paediatric care, and teeth straightening services. For nervous patients, we also provide sedation to ensure a comfortable experience.
Our practice is built on being forward-thinking and patient-focused, while fostering a warm, friendly, and supportive environment for our staff. We place great importance on personal and professional growth, and our team ethos reflects this.
We allow more time for patient appointments, enabling our clinicians to provide clear, informative communication and giving trainees valuable learning opportunities. With the right support and environment, many of our staff have grown within the practice - some progressing to management positions, others taking the clinical route to become dental hygienists or therapists.
Job Summary
We are seeking a Receptionist to join our team, with the opportunity to develop into a Treatment Co-ordinator/Dental Nursing role. This is an exciting position for a motivated, proactive, and patient-focused individual who thrives in a dynamic environment. As the first point of contact, you will play a key role in delivering a 5-star patient experience while ensuring the smooth day-to-day running of the practice.
The role requires excellent organisational skills, attention to detail, and a willingness to go the extra mile to support both patients and the team. Meeting deadlines and working towards targets is an essential part of the role.
Key Responsibilities
* Welcome patients warmly and assist with check-in procedures.
* Manage the appointment calendar and schedule appointments efficiently.
* Handle patient inquiries via phone, email, and in person with professionalism.
* Maintain accurate patient records while ensuring confidentiality and compliance with data protection regulations.
* Process payments and handle billing queries.
* Collaborate with the dental team to ensure seamless patient flow.
* Keep the reception area tidy, professional, and welcoming.
* Prepare equipment, materials, and lab work for daily operations.
* Support clinicians chairside with care, efficiency, and empathy.
* Assist with surgery maintenance and organisation.
* Act as a link between reception and surgeries.
* Discuss treatment plans and options with patients.
* Manage and oversee patient recalls.
Qualifications
* Previous experience in administration, reception, or front-of-house, ideally in a healthcare setting.
* Strong organisational skills and the ability to multitask in a fast-paced environment.
* Excellent verbal and written communication, with a focus on patient care.
* Proficiency in office software; experience with dental practice management systems is an advantage.
* Positive attitude, attention to detail, and a professional approach.
* Team player with the ability to work independently when required.
What We Offer
* Opportunity to gain the NEBDN National Diploma in Dental Nursing.
* 24/7 online GP appointments through Denplan by Simplyhealth
* 24/7 mental health support and information services through Denplan Simplyhealth
* Discounts on eyewear through Denplan by Simplyhealth
* Access to discounted private medical scans including MRI, CT, X-ray and Ultrasounds through Denplan by Simplyhealth
* Discounts on physiotherapy through Denplan by Simplyhealth
* Full in-house training and induction programme.
* Experience and development in specialist dental procedures.
* Excellent career progression and long-term job stability.
* State-of-the-art facilities and technology.
* The highest standards of clinical governance.
* Ongoing support from Practice Principals, Business, Compliance, Marketing, and Reception Managers.
* One-to-one mentorship to guide your development.
Practice Opening Hours:
Monday: 8.30am - 8.00pm
Tuesday-Thursday: 8.30am-5.30pm
Friday: 8.30am - 4.30pm
Alternate Saturdays: 8.30am-2.30pm
Job Type: Full-time
Pay: £21,800.80-£26,702.00 per year
Ability to commute/relocate:
* Maidstone ME16 8TR: reliably commute or plan to relocate before starting work (preferred)
Education:
* GCSE or equivalent (preferred)
Experience:
* Front of house: 2 years (required)
* Dental software: 1 year (preferred)
* CRM software: 1 year (preferred)
Licence/Certification:
* Driving Licence (required)
Work Location: In person