CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!
We are seeking a dynamic and experienced Business Support and Front of House Manager to lead our corporate administrative and reception services across the Hertfordshire Division.
This pivotal role supports the Director of Operations and senior leadership team, ensuring high-quality, integrated business support and front‑of‑house services across multiple clinical sites.
You will lead a team of administrative and reception staff, manage clinic infrastructure, and drive improvements in service delivery, governance, and operational performance.
Key Responsibilities
* Lead and manage the Business Support and Front of House teams across Hertfordshire.
* Oversee clinic site operations, ensuring efficient use of space and resources.
* Support financial planning, budget monitoring, and cost improvement initiatives.
* Drive service development, policy implementation, and project management.
* Ensure compliance with governance standards and readiness for inspections.
* Promote a culture of learning, development, and continuous improvement.
* Assist the divisional directors to set up and coordinate administrative processes for the division to support effective management of resources.
* Work closely with estates and facilities team to support estates needs in the division.
* Hold a number of initiatives on behalf of the senior management team.
Qualifications and Experience
* Educated to degree level or equivalent, with evidence of ongoing professional development.
* Proven experience in administration management within a complex organisation.
* Strong leadership, communication, and stakeholder engagement skills.
* Knowledge of NHS systems, governance, and service delivery frameworks.
Just as we care about our patients’ well‑being, we care about yours!
Benefits
* A comprehensive induction into the community service followed by a local induction to introduce you to the role.
* Car lease scheme (only available for Band 5 and up).
* Flexible working options.
* Annual travel card loan.
* Training, support and development in your career.
To have a full look at our benefits and what it’s like working for us please go to https://www.clch.nhs.uk/job/pay-and-benefits.
Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required.
This advert closes on Sunday 16 Nov 2025.
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