Responsibilities
* Responsible for the Technology delivery of the Digital Client Self Service journeys, opening up new ways for Corporate clients to self-serve via Barclays Corporate Banking attended digital channels.
* Responsible for the Servicing Automation agenda, including leveraging and integrating contact centre capabilities across Telephony, Chat and Case Management, with the vision of creating a colleague desktop for Corporate client servicing teams.
* Responsible for the replacement and decommissioning of legacy servicing applications to contribute to the Servicing Automation business outcome.
* Working in partnership with the AI centre of excellence to experiment and deliver value from AI into client servicing.
* The individual will be a key execution partner for the Head of Corporate Client Servicing and report to the CIO for CRM & Servicing.
Accountabilities
* Development and implementation of technology strategies, ensuring technology investments are enablers for business success – improve efficiency, support growth, innovation and risk management.
* Strategic leadership to the business on all technology matters, working with subject matter experts across the Group Technology organisation, such as infrastructure, service management and architecture.
* Alignment to global data governance frameworks to ensure data quality, security, and privacy, encouraging data‑driven decision making by leveraging data analytics and artificial intelligence to extract insights and inform business strategies.
* Implementation of technology practices according to security, compliance and regulatory requirements, and keeping work current. Actively managing risks and implementing work in accordance with policies and controls.
* Digital transformation/change projects, programmes and initiatives, modernising legacy systems, and delivering new and enhanced digital solutions to enable customers, clients and colleagues.
* Management of the technology team – hiring, training, mentoring, setting and achieving team goals, and ensuring the technology team has the resources and support needed for success.
* Management of the technology budgets, ensuring appropriate prioritisation of resources, aligning technology investments with overall business goals, and optimising costs while mitigating financial risks.
Director Expectations
* Provide expert advice to senior functional management and committees to influence decisions made outside the own function, offering significant input to function‑wide strategic initiatives.
* Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub‑function.
* Escalate breaches of policies/procedures appropriately.
* Foster and guide compliance, ensuring regulations are observed and relevant processes are in place to facilitate adherence.
* Focus on the external environment, regulators and advocacy groups to monitor and influence on behalf of Barclays where appropriate.
* Demonstrate extensive knowledge of how the function integrates with the business division/Group to achieve overall business objectives.
* Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up‑to‑date sector/functional knowledge and insight into external market developments and initiatives.
* Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/sensitive situations.
* Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
* Negotiate with and influence stakeholders at a senior level both internally and externally.
* Act as principal contact point for key clients and counterparts in other functions/business divisions.
* Mandated as a spokesperson for the function and business division.
Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.
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